{"id":2432,"date":"2020-07-15T11:54:09","date_gmt":"2020-07-15T09:54:09","guid":{"rendered":"https:\/\/www.ocsgmbh.com\/service-support\/"},"modified":"2024-01-23T08:32:09","modified_gmt":"2024-01-23T07:32:09","slug":"service-support","status":"publish","type":"page","link":"https:\/\/www.ocsgmbh.com\/en\/service-support\/","title":{"rendered":"Service & Support"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

<\/p>\n

Service and Support<\/h1>\n

[\/vc_column_text][vc_column_text]<\/p>\n

<\/p>\n

100% Service and Support.
\n100% Device and System Availability.
\n100% Process Reliability.<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text]<\/p>\n

<\/p>\n

The availability of equipment and systems plays an extremely important role for quality assurance in the laboratory and in the production process. Early inspection and maintenance reduced high downtime costs. Such measures ensure efficiency and safety for people as well as machines.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

<\/p>\n

Our service team offers you competent technical support both by telephone and online via remote maintenance. We additionally guarantee fast and professional assistance with our on-site service, available nationwide. As in all areas, we emphasise 100% quality in our customer service.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1589354592765{background-color: #f7f7f7 !important;}”][vc_column][vc_column_text]<\/p>\n

Service Lines<\/h3>\n

These connect you directly with our experts. To ensure prompt and coordinated processing of your inquiries, please use our following service lines:<\/p>\n

Film, Pellet and Powder Inspection Systems (Raw Material): +49 2302 95622-222
\n<\/b>Web Inspection Systems (FSP600): +49 2302 95622-600<\/b><\/p>\n

This OCS service is available Monday to Friday from 8:00 a.m. to 4:30 p.m. Our experts will help you to diagnose the problem and find a solution. For written inquiries, please use our contact form below.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text]<\/p>\n

<\/p>\n

On-site Service<\/h3>\n

Whatever you need \u2013 from the installation and commissioning of individual devices or systems to their maintenance, repair or retrofitting \u2013 we will be happy to provide you with a quote for a custom-tailored on-site service visit.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

<\/p>\n

Maintenance Contract<\/h3>\n

If you wish, you can also choose a maintenance contract. This offers you the highest possible device or system availability, proactive and predictable service inspections, extension of the lifespan of your OCS devices and systems as well as low repair costs. Contact us.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

<\/p>\n

Spare Parts<\/h3>\n

Original OCS spare parts are the best. They guarantee the optimal and 100% operation of your devices and systems and also increase service life. All standard parts are kept in stock and are available immediately. On request, we can provide you with your individual device- or system-specific spare parts package.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1589355630131{background-color: #f7f7f7 !important;}”][vc_column][vc_column_text]<\/p>\n

Remote Maintenance Function and Online Support<\/h2>\n

Our customers and partners can use the following downloads to receive additional\/supporting material or to upload images for inspection by OCS experts.<\/p>\n

[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”722″ img_size=”medium” alignment=”center” css=”.vc_custom_1588233803533{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column_text]<\/p>\n

If you wish to upload or download information via our FTP server, click here. First, contact our service department and explain your request. You can use the following contact form.<\/p>\n

[\/vc_column_text][vc_btn title=”To the OCS FTP server” style=”flat” shape=”square” color=”blue” link=”url:https%3A%2F%2Fservice.ocsgmbh.com%2Fen%2Flogin.php|target:%20_blank|rel:nofollow|”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”724″ img_size=”medium” css=”.vc_custom_1588233797906{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column_text]<\/p>\n

To connect your OCS system with our service team, please download our OCS Support Tool.<\/p>\n

[\/vc_column_text][vc_btn title=”Download OCS support tool” style=”flat” shape=”square” color=”blue” link=”url:https%3A%2F%2Fget.teamviewer.com%2F6wdjmr6|rel:nofollow”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Contact<\/h2>\n

[\/vc_column_text]\n

\n

<\/p>