Step 5: Training and Service

Training is provided by experts in the field. The first training takes place after commissioning in the laboratory is completed. Operators learn more when they are given “hands on” training on their own equipment.

People with many years of experience will guide the operators of the client through all the related procedures and help them to acquire the new technology. Usually it is advised that training takes place in small groups in order for the participants to gain the most knowledge. Training sessions include theoretical as well as practical training, whereas the main focus is on the practical exercise. Further training courses for equipment operators and chemists can be provided at company headquarters for the purpose of broadening the scope of knowledge.

Service

After the completion of the training phase OCS provides the client with support during start up: all documentation is reviewed, procedures are fine-tuned, follow up and communication is maintained, feed-back and improvement processes to drive for continuous improvement, training in operation, software, performance assurance, trouble shooting and maintenance.

This backup is to ensure that the client gains the most out of each session from the processes in the laboratory and help the laboratory start-up become more resourceful and smooth.